Frequently Asked Questions
Our competitions are open to residents of the United Kingdom. This includes England, Wales, Scotland and Northern Ireland. To enter you must be at least 18 years old.
Residents based outside of the United Kingdom are not able to take part in our competitions.
Yes, residents of Northern Ireland can enter our competitions.
You can enter each individual competition up to a maximum amount of times stated on each competition page, each competition varies so there is no specific limit across all competitions.
Once a competition sells out of tickets or reaches its closing date the competition will be moved to ‘awaiting live draw’ and will be drawn on the next live draw date (Wednesdays and This will include your draw number to the right of your name which is what we will use in the LIVE draw to decide the winner.
We record our draws live via Facebook and use Google’s random number generator to choose a winner. The number drawn refers to the ticket number of the customer who is the lucky winner.
You can watch all of our live draws on our Facebook page. Feel free to check our last live draw for an idea of how it works. To date we’ve given more than £500,000 worth of prizes to over 1,600 winners and runners up.
Each of our competitions run on a set ‘closing date’ this is displayed on our product page. However, quite often our competition will sell out before this closing date. In these circumstances, the competition draw will take place on the nearest Wednesday or Saturday at 6PM. If a competition sells out before the closing date displayed it will be moved to the nearest live draw date.
The majority of our prizes are delivered via ParcelForce 24 or 48 with a tracking ID provided to the winner. Many of our smaller prizes are ordered directly from retailers (usually Amazon) and therefore use retailers delivery methods. When possible, we do deliver prizes in person as we enjoy meeting our winners.
We are able to accept all major debit and credit cards such as Visa and MasterCard. Our payment gateway and merchant accounts are PCI compliant and regulated by the Financial Conduct Authority. All transactions are securely encrypted using PCI-DSS Level 1 Security and 3D Secure to ensure your transactions are completely secure and confidential.
Unfortunately, we are not able to accept payment via PayPal. We are working to increase accessibility of our competitions.
All of our competitions have a closing date, this can be found on each competition product page. If a competition does not sell out by the closing date we simply go ahead with the draw regardless. All this means is you could get even better odds for your money. We never change the prize.